Energy retail insight: How to use multi-channel engagement to reach business customers

A must-attend for energy retailers. Join this software-focused webinar to learn how a business customer engagement platform can deliver personalised, consistent communications that improve customer satisfaction, decrease service costs and grow revenue.

Recorded: 18 May 2017

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Webinar Overview

This webinar provides essential insight for energy retailers. Business customers offer a large untapped opportunity for utilities to deliver on energy efficiency targets and sell services in the process. But this customer segment is complex, costly and challenging to engage.

To effectively engage business energy customers, FirstFuel Software presents how a software as a service (SaaS) platform can bridge the gap between technology and customer communications, enabling customised multi-channel engagement.

Using a business customer engagement platform, energy providers can delve deeper into their business customer base and segment, target and engage this critical group throughout their customer journey.

In this webinar, our panel of experts will discuss how to leverage a cloud-based SaaS platform to turn energy meter data into critical business customer insights.

4 reasons to attend

  • Learn how a SaaS platform can improve business customer engagement by delivering personalised experiences, communications and service.
  • Understand how to use channels to boost customer satisfaction by improving unique pain points in the business customer journey.
  • Discover how to lower service costs and increase customer self-service capabilities through online customer engagement.
  • See how a SaaS platform can expand cross sell and upsell opportunities by utilising big data analytics to put the right energy offers in front of the right customers. 

Join this webinar to learn how to leverage business customer engagement to deliver a powerful customer engagement strategy and grow long-term customer satisfaction. 

Who should attend?

Anyone in energy retail that has an interest in connecting with business energy customers, from marketing to customer care and IT.

About your speakers:

James Miller, Principal Customer Strategy & Analytics, Delta-ee - James is responsible for Delta Energy & Environment’s Customer Data Analytics service. He is focused on helping energy businesses identify how customer understanding and analytics can drive positive change and value. James is a specialist in consumer data, customer insight, data analytics, and their application to, business intelligence, proposition development, and marketing strategy. Prior to joining Delta-ee James was Lead Consultant at Experian, the global data and marketing analytics company, where he led analytics and customer insight consulting.

Domenic Armano, Vice President, Customer Success, FirstFuel Software - Domenic is responsible for FirstFuel’s’ Customer Success team. Prior to FirstFuel, Domenic was Director, Strategy & Innovation at Johnson Controls where he was responsible for the evaluation of new technologies. Before that, Domenic was a Regional Engineering Manager responsible for developing over $300MM in energy efficiency and renewable projects. He is a licensed Professional Engineer.

Indran Ratnathicam, Vice President, Marketing & Strategy, FirstFuel Software - Indy is responsible for product direction, corporate strategy, and content development. He has worked closely with FirstFuel’s 30+ utility and government clients since the company’s founding in 2010. Prior to joining FirstFuel, he was a Principal at The Boston Consulting Group, where he drove efforts to launch and grow businesses in energy, software, security and semiconductors with several Fortune 100 clients. Indy holds an MBA from Harvard Business School and a BS from the Massachusetts Institute of Technology.