How to engage business energy customers - US utility shares tips

How well are you meeting the needs of your business customers? Today’s energy market is competitive so adopting an effective strategy to engage large power users is essential. In this webinar, Engerati and FirstFuel focus on software as a service (SaaS) and how to leverage it to increase customer satisfaction, decrease service costs and grow revenue.

Recorded: 10 Apr 2017

Webinar Overview

US utilities like Baltimore Gas and Electric Company (BGE) understand that customer engagement is a new imperative for energy suppliers. But what tools are available to target and engage business energy customers? 

This 60-minute webinar will take a deep dive into how software as a service (SaaS) can help energy suppliers access this large, and often untapped, customer base to deliver on key strategic objectives. 

The live session will explore how SaaS-based customer engagement platforms turn utility meter data into critical business customer insights.

Using these insights, energy providers can build closer relationships with customers while improving customer satisfaction, reducing service costs and increasing revenue across all customer engagement channels.

Our panel of experts including Jeff Jerome, Product Manager C&I, Energy Efficiency at BGE, will also discuss how to capitalise on SaaS platforms to strategically drive business customer loyalty and measurable business results.

Key webinar learnings

You will discover how to:

  • Leverage SaaS platforms to turn existing meter data and new data sources into actionable customer engagement insights.
  • Address pain points in the business customer journey to reduce service costs while increasing customer engagement, satisfaction and loyalty.
  • Grow cross-sell and upsell revenues using targeted, personalised customer insights at scale.
  • Transform retention and acquisition strategies through a SaaS-powered business customer engagement strategy.

Join this webinar and learn how you can benefit from a more engaged relationship with your business customers.