As energy retailers know, customers are increasingly used to the benefits of digital connectivity and they expect instant, personalised information at their fingertips.
Digitally engaged energy users are good news for utilities - who wouldn't want an engaged audience? But to ensure they're meeting customer expectations, utilities and retailers need to create an effective digital engagement strategy.
In response to this opportunity to gain a competitive edge and reaffirm business customer relationships with new and existing customers, major energy providers in France, Germany, the UK and across Europe have already begun rolling out impactful digital engagement programmes.
By leveraging customer intelligence, energy companies can deliver a digital engagement strategy that creates simple, targeted and impactful customer interactions at every touch point and through every communication channel.
In this webinar our panel of experts will discuss how to capitalize on digital engagement to drive measurable business results. You can expect to gain an understanding of how to:
- Leverage the data you already have to deliver a digital engagement platform powered by customer intelligence
- Address pain points in the business customer experience using digital engagement
- Differentiate from competitors by delivering personalised energy management tools
- Transform your acquisition and retention strategies using digital engagement
Join this webinar to learn how to leverage digital engagement to deliver an experience that surpasses expectations and increases energy customer satisfaction for the long term.