Emerging technologies: Artificial intelligence in energy retail

In the first of a two-part webinar series on leveraging new technologies in the utility sector, experts will unpack artificial intelligence and its applications in energy retail.

Recorded: 27 Sep 2017

Webinar Overview

Are you ready for how disruptive technologies will dramatically shift the way utility consumers buy, sell and interact with you? 

An emerging technology that will help with the energy transition is artificial intelligence (AI). Experts are identifying energy use cases that will benefit from the powerful intelligence of machine learning, voice and pattern recognition.

This webinar will look at the broader applications of artificial intelligence in the developing energy retail services - as well as the role of conversational interfaces or chatbots as a way to improve customer communication and reduce the cost to serve.

David Groarke, Managing Director of Indigo Consulting, will offer an overview of the impact of AI on energy based on his company's research.

Leslie De Cuyper, Product Manager MECOMS, and Robin Van Loock, Solution Architect - Product Organisation, will then dive into how Ferranti Computer Systems is applying AI to its energy retail solutions.

You will learn:

  • How AI can benefit energy retail services
  • How a chatbot is impacting Slovenian electricity supplier GEN-I's customer experience
  • The technical considerations of AI in solutions

Plus you'll have a chance to ask your own questions. Register for this webinar now and understand how AI can benefit you.