Powerful forces are pulling the modern utility in a new direction. Customer demands are changing and digital engagement is expected, not just desired. Regulators the world over are liberalising energy markets, creating competition, and changing the utility landscape.
Added to this, technology players are driving down the cost of self-generation, making prosumers (those that produce and consume) out of consumers and fundamentally changing the energy value chain.
For the utility to thrive, not just survive, in this landscape it needs to put the customer, whatever shape they take, at the centre of its business.
Drawing on award-winning experiences with leading utility companies around the world, this webinar outlines the three steps needed to create a customer centric operating model. More importantly, it shows the opportunities the new customer centric utility can leverage to ensure it builds a platform to innovate, adopt and lead.
Taking this journey to its full conclusion, we will share how a customer centric utility can outperform its competitors and lead the market.