Case Study: Lessons from the Telecoms sector - Billing and Customer Care for Service Enablement

The Telecoms and the Utilities sector share many characteristics one of which is a need to adapt billing and customer care systems to fit an increasingly dynamic service space. How do you support new & combined services without disrupting experience? How do you maintain revenue assurance and stop billing leakages? Why do you need flexible and scalable cloud architecture?

Recorded: 03 Nov 2016

Webinar Overview

The Telecoms and the Utilities sector share many characteristics one of which is a need to adapt billing and customer care systems to fit an increasingly dynamic service space. Static and one directional transactions are slowly fading into the distance and being replaced by agile business units able to adapt to empowered consumers who demand new business models and higher service levels as standard.

How do you support new & combined services without disrupting experience? How do you maintain revenue assurance and stop billing leakages? Why do you need flexible and scalable cloud architecture?

Using case studies and insights our experts will give you an understanding of key issues including;

  • The pitfalls and potential of billing services and customer care
  • How to bundle new and legacy services
  • Best practices and the latest cloud delivery platforms
  • Implementing fast, accessible and accurate billing solutions

Join this session for a big picture take on the billing and customer care story courtesy of insights from a comparative industry analysis.

This webinar is part of our "Customer Centricity" In focus track on Engerati.