Case Study: Advancing 5* customer care, self service and real time response

With increasing competition in the retail market and the empowerment of consumers it is clear that effective and efficient customer care are critical elements in the utility retention and satisfaction toolkit. So how do you build a solid customer care platform?

Recorded: 28 Oct 2016

Webinar Overview

With increasing competition in the retail market and the empowerment of consumers it is clear that effective and efficient customer care are critical elements in the utility retention and satisfaction toolkit. But how do you achieve a robust customer care platform?

Digitisation of the value chain is bringing a flurry of contextual data and closer to real time. How can utilities embrace the right analytics and techniques to leverage the benefits in operational use cases?

In this session our experts will share insights into how they are pushing the boundaries of customer care with self service and (near) real time real time response.

  • Consumption reporting & Analytics
  • Real time information (internal and consumer)
  • Connection and Disconnection Automation

Tune into this webinar to learn how you can take full advantage of the technology and strategies which will help you avoid churn and maximise satisfaction on your network.

This webinar is part of our "Customer Centricity" In focus track on Engerati.