Keeping customers to budget, safe and happy can be hard enough with the normal utility operations but with smart meter rollouts utilities have the added disruptive forces of meter location, state of legacy kit, ramp up of staff, media attention and customer preconceptions. So whether you are running a smart meter pilot or you are mid-pilot and planning the real thing, talking to those that have gone before and picking up those hard earned insights is a real treat for smart meter project managers and their team.
Fortunately, Oracle Utilities has head of Strategy, Bill Devereaux, who was the Programme Director of the world’s largest smart meter rollout program at Pacific Gas & Electric in California. Serving 15m people, 70,000 square miles of territory and coordinating 20,00 employees, this program rolled out 7m smart meters over 2 years.
Bill Devereaux will describe the business case that was initially built and will show how it transformed as the understanding of the impact of smart meters was better understood. He will describe some of the fascinating examples of environmental, technical and social challenges of undertaking such a rollout. This webinar will recommend the key lessons learned, tools and processes that utilities should adopt in preparation for their projects.