Customers

Outsourcing is Key to Utility Success

Energy Retail

Outsourcing is Key to Utility Success

Utilities worldwide are constantly on the look-out for ways in which to improve business operations and customer satisfaction. Unfortunately, a lack of funds and appropriate skills usually stand in the way of these goals. Outsourcing is often the best solution.

Ericsson Wins E.ON Big Data Contract

Energy Retail

Ericsson Wins E.ON Big Data Contract

German energy group E.ON, one of the world’s largest private energy companies, has recently chosen Ericsson to provide a hosted solution which involves over half a million smart metering points throughout Sweden.

Sweden’s Not-So-Smart Grid

Energy Generation

Sweden’s Not-So-Smart Grid

Sweden develops its smart grid in order to realize its energy efficiency goals.

Interview: Howard Porter, International Alliances Director, ESMIG

Energy Retail

Interview: Howard Porter, International Alliances Director, ESMIG

Interview: Thomas De Ganck, Marketing Manager, UMAX

Energy Retail

Interview: Thomas De Ganck, Marketing Manager, UMAX

Interview: Thomas De Ganck, Marketing Manager, UMAX - CRM & Billing for Utilities

The Ever-Changing Face of Smart Grid

Energy Generation

The Ever-Changing Face of Smart Grid

Engerati’s Strategic Business Review-The Future of the Smart Grid: The ICT and Data Management Perspective, examines format issues that the smart grid faces, high impact issues, the Asian market, new technology, as well as national trends for transnational approaches.

Smart Grid’s Role in CRM

Energy Retail

Smart Grid’s Role in CRM

Engerati’s The Big Report-The Future of the smart grid : the ICT and data management perspective, examines how smart grid data, if properly analyzed, can enhance Customer Relationship Management in the power industry.

Centralizing Consumption Data

Energy Retail

Centralizing Consumption Data

Millions of smart electric and gas meters are being deployed around the world, creating a wealth of data which must be collected, sorted, managed and finally analyzed. Is the UK's central station where data will be consolidated and distributed to interested parties the answer?

Expert Interview: Paul Glass, Metering Change Manager, Anglian Water

Energy Retail

Expert Interview: Paul Glass, Metering Change Manager, Anglian Water

The different challenges faced by a water utility when starting their Smart Meter journey

Factors Slowing Smart Grid Development

Energy Retail

Factors Slowing Smart Grid Development

There is no doubt that the smart grid will transform the energy system as we know it. However, major obstacles stand firmly in the way of a smooth smart grid revolution. Key findings from the Engerati Big Report on the future of the smart grid.

Smart Technology; Changes and the Consumer

Energy Generation

Smart Technology; Changes and the Consumer

The traditional structure of the customer domain reduces the end-user to a passive consumer of energy. In the foreseeable future, the smart grid will bring about two key changes in the consumer’s role within the energy sector: local microgeneration and electricity storage.