John Malpass is the practice lead, supply chain at Teradata. He is equally knowledgeable and comfortable across many industry verticals. He has had a 30 year career in retail having worked with or for, most major operators in the UK and across Europe. He is equally adept dissecting the performance announcement of a major high street brand, as he is explaining how information can be used to drive more cost effective operations and deliver improved customer service. He has a clear and articulate view of how data will shape the retailers of tomorrow and how this will impact every stage of operational performance.
John Malpass is particularly interested in contributing to discussions surrounding:
● Retail growth strategies
● Retail profit figure analysis
● Customer loyalty
● Delivering business value from data and analytics
● Delivering operational excellence
● Customer service