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Building customer trust through Digital Engagement solutions translates into immediate and tangible business outcomes. FirstFuel's work with retail energy clients has identified four primary areas of economic impact:
1 - Customer Retention
2 - Customer Acquisition
3 - New Revenue Promotion
4 - Cost-to-Serve Reduction
Our research and analyses indicate that successful digital engagement can yield $22 to $50 of direct margin improvement per retail energy business customer.