Impact potential for competitive energy providers

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White Paper

Building customer trust through Digital Engagement solutions translates into immediate and tangible business outcomes. FirstFuel's work with retail energy clients has identified four primary areas of economic impact:

1 - Customer Retention

2 - Customer Acquisition

3 - New Revenue Promotion

4 - Cost-to-Serve Reduction

Our research and analyses indicate that successful digital engagement can yield $22 to $50 of direct margin improvement per retail energy business customer.