Smart metering is seen as a catalyst for some of the biggest changes in the utility sector, with the potential to rewrite the roles and dynamics between the consumer, supplier and distributor and spearhead the development of smart grid. It is promised to transform an energy supplier to energy services provider, empower the consumer to adopt smart tariffs and energy efficiency behaviour, and help distributor balance the load and optimise the use of its assets.

• Costs and benefits from the consumers’ perspective
• How to meaningfully engage consumers in smart meters project and help them to become more energy efficient?
• The challenges to protect consumers and meet their expectations