Why Utilities Need to Re-Energise their Customer Experience

  • Delivering the customer promise is relatively straightforward. Delivering it profitably is a bigger challenge. Customers demand personalised, relevant content, seamlessly & more quickly delivered via multiple channels in new ways
  • This session will investigate how utilities are using digital to reshape their business performance from ‘outside-in’, from increasing customer and employee intimacy, managing cost-to-serve and importantly accelerating revenue and profitability growth
Energy Management Smart Homes Smart Homes Customer Churn Customer Strategies Consumer Engagement

Presentation Date

Tuesday, November 4, 2014 - 14:00

Speakers

Panellist

Presentation PDF