Utility strategy for Smart Homes: Economics or Convenience?

  • Defining customer Lifetime value and new services in Utility in a smart home
  • Understand customer persona and develop new Business Models/ Processes to cater to customer Life style
  • Communications to Utility consumers and creating lasting customer engagement
  • Delivering on the chain of customer expectations and its operational challenges
  • Future Imperatives in utilities technologies landscape

Roberta Bigliani, EMEA Director, Energy & Utilities, IDC
Energy Insights

Energy Retail Business Models Business Models Smart Homes Consumer Engagement

Presentation Date

Wednesday, November 5, 2014 - 16:00