Three Strategic Imperatives for the Electric Utility Industry’s Future

  • Utilities must assume the energy integrator role, or risk disintermediation
  • Customer engagement approaches must adapt a “360-degree, customer-of-one” view of customer engagement, in line with the most advanced retail approaches
  • Analytics-driven operational excellence is the best approach to sustain and continue to improve industry norms of safety, reliability, efficiency, and sustainability
Energy Retail Data Analytics Consumer Engagement

Presentation Date

Tuesday, November 4, 2014 - 16:00



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