The smart consumer: Insights from everyday life


  • Analyses of the smart consumer as positioned in international smart metering studies
  • Findings from qualitative research with Australian energy consumers undertaken during the past decade
  • The need to shift focus on what people use energy for (heating, cooling, laundering), rather than getting consumers to become rational micro-resource managers.
Energy Retail Customer Strategies Customer Strategies Energy Retail Consumer Engagement

Presentation Date

Wednesday, October 10, 2012 - 09:45



Presentation PDF