Predictably Irrational: Why Data Alone Cannot Drive Lasting Engagement

  • How leading utilities are applying proven behavioural science theories and consumer loyalty strategies to maximise results from engagement programs and build lasting relationships with customers
  • Best practices for providing customers with personalised experiences
  • How a tailored customer journey can drive positive business outcomes
Energy Retail Consumer Engagement Consumer Engagement

Presentation Date

Wednesday, November 5, 2014 - 12:15



Presentation PDF