The Light Smart Grid Way: a customer focused program

  • In order to be really smart, devices (e.g. meters) must fulfill the needs of the market stakeholders
  • The use of personas method to develop innovative customer interaction channels according to the customer needs and convenience
  • The customers connected to their consumption from anywhere using different technologies (TV, mobile phone, tablet, smart displays and computer) and applications (Facebook, Twitter, mobile, widget, etc.)
Energy Retail Smart Grid Smart Grid Infrastructure & Networks Consumer Engagement

Presentation Date

Wednesday, October 10, 2012 - 14:00

Speakers

Panellist

Presentation PDF