How ICT is Supporting Retail Transformation

  • Enel ICT new approach to business transformation
  • Programme SLIM; Project MUTI/MIND; Project BI Unica
  • Excellence in quality of processes as a way to reduce cost-to-serve and increase customer satisfaction
  • Big data as strategic levers for best in class customer acquisition and retention
Big Data

Presentation Date

Tuesday, October 15, 2013 - 13:15



Presentation PDF