Engaging your customers through a nationwide utilities services survey – Lessons learnt from the Sri Lankan experience


  • Organising a utilities consumer network to strengthen Sri Lanka’s consumers protection
  • Developing a comprehensive consumer protection framework
  • Identifying areas for improvement in electricity supply services
  • Gathering information on consumer awareness on energy conservation
Energy Retail Consumer Engagement Consumer Engagement

Presentation Date

Thursday, May 23, 2013 - 16:00



Presentation PDF