Driving Customer Satisfaction and Operation Efficiency in Energy Retail through Big Data and Analytics

  • Major issues and challenges in leveraging and exploiting information for a retailer operating in a highly competitive market
  • How to approach a companywide big data and analytics transformation, moving from a silos perspective to a 360 degree integrated view of operation and customer data and coping with short term targets and long term vision
  • How big data and analytics not only can generate actionable insights but can also became an integrated part of the contact-to-cash process cycle
Energy Retail

Presentation Date

Wednesday, November 4, 2015 - 11:30



Presentation PDF