Customer Engagement: Six million lessons learned by PG&E over its Smart deployment

  • What it takes to engage with 6 million individual customers about new ways to deliver their energy service.
  • Right and wrong ways to overhaul of the relationship of customer to their energy provider
  • Finding multiple avenues to reach customers
  • How to introduce the benefits / features of the smart grid
  • Demonstrated success stories of using the smart grid
  • How to let customers Opt Out if they just are not interested
Smart Grid Smart Grid Metering Components Smart Meters

Presentation Date

Wednesday, October 10, 2012 - 16:00

Speakers

Panellist

Presentation PDF