Customer education and customer management- requirements for success at times of major change

  • How to teach customers to benefit from new approaches to customer management?
  • Comparison with other industries - similarities and differences, successes and failures - telecommunications, financial services, travel and leisure
  • Key requirements for success - teaching customers to manage themselves better to get improved benefits
Transmission and Distribution Transmission & Distribution Transmission & Distribution Communications Networks Smart Metering

Presentation Date

Wednesday, October 5, 2011 - 09:30