With mass digitisation, market disruption and new entrants to the utility and energy retail sectors, the traditional utility objective to simply supply electricity and gas is no longer sufficient. Utilities must now put customers at the heart of the business and provide this service in a more transparent and innovative way. Beyond this, operations must be more energy efficient to ensure environmental responsibility and to drive towards the distributed energy future.
This keynote presents a vision of how Wien Energie are driving towards this future to ensure:
- Sustainable and long-term commercial results
- A customer-centric business model
- An increase in energy efficiency and sustainability