Utility Data Analytics - Operations, Customer & Enterprise

Data analytics has been heralded as the the saviour for utilities and in this track we will explore the impact and opportunities of data analytics in three core functional areas;

  • Operations: assets and network excellence
  • Enterprise: revenue and planning efficiencies
  • Customer: services, churn and market share

We are bringing together key industry actors and project stakeholders to explore in detail the impact of utility data analytics in these three areas through in-depth analysis, honest opinions and case studies.

Utilities are driven by the need to cope with increasing demand, behind the meter technologies, the entry of renewables and changing regulatory landscape. Surveys by IDC Energy Insights showed that 63% of European utilities are adopting data analytics with a view to effecting strategic decisions and transformation in line with the digital economy.

Attend our webinar sessions and join the debate.

Live Webinars

Operational Excellence with Asset Management and Analytics

Broadcast Date: Thu 22 Sep 13:00 UTC


This webinar will give you insights into how to up your game and drive for operational excellence and maximum asset utilisation with data analytics.




  • Jean-Louis Coullon

    Asset Performance Management Director
  • Manuel Avendaño

    Key Manager of Emerging Technology, Smart Grid & Technology
  • Miquel Carbo

    Solution Expert – Utilities Industry
  • Stefan Evers

    Head of Department – Operational Excellence of Power Systems


Utilities are leveraging analytics as a key tool on their journey to operational excellence. This, driven by the need to seek efficiencies in an increasingly digitally connected context. In this webinar explore key use cases for real-time and historical utility data analytics including;

  • Asset lifecycle patterns and failure factors
  • Asset performance and maintenance
  • Outage management and network resilience

For operations functions in utilities, asset management is arguably the biggest winner when it comes to benefits realised from data analytics. This webinar will give you insights into how to up your game with data analytics, leveraging insights from utility case studies and projects.

This webinar is part of our 'Utility Data Analytics' In Focus track.



Collection Analytics and Revenue Assurance

Broadcast Date: Mon 26 Sep 13:00 UTC


Join this session to learn how to; accelerate the recovery of past-due revenues while minimizing write-offs; leverage geospatial intelligence for your revenue assurance team; accurately predict customer fraud and financial return probability




  • David Gandee

    Partner, Risk Assurance
  • Dr Gadi Solotorevsky

    Revenue Guard CTO
  • Mike Rowling

    Chief Technical Officer


Electric utilities lose billions in revenue due to energy theft and debt. These issues are also compounded by the difficulty in recovering lost revenue due to stringent regulations, extended settlement periods and long disconnection procedures. Join this session to learn how to;

  • Accelerate the recovery of past-due revenues while minimising write-offs
  • Leverage geospatial intelligence for your revenue assurance team
  • Accurately predict customer fraud and financial return probability

Enterprise functions at utilities are faced with tough questions. How to build robust revenue assurance models? What are the best debt collection strategies? How to locate and prioritise theft hotspots?

Join this session to gain an understanding of how utilities are leveraging data analytics for quantifiable enterprise benefits.

This webinar is part of our 'Utility Data Analytics' In Focus track.



Analytics at the Grid Edge - Load Management and Behind the Meter Technologies

Broadcast Date: Mon 03 Oct 13:00 UTC


Focusing on load management and behind the meter technologies, this webinar will explore the value proposition of utility data analytics in demand patterns and energy load; demand response and peak demand, and integrating behind the meter storage and renewables.




  • Bill Jones

    Director Smart Energy Solutions Program, Massachusetts
  • Carol L. Stimmel

    Chief Analyst
  • Jan-Willem Rombouts

    Co-Founder
  • Lee Hamilton

    Associate Product Developer


The benefits of grid edge data analytics can be looped back into grid operation and directly into the customer experience and service delivery.

Focusing on load management and behind the meter technologies, this webinar will explore the impacts of utility data analytics on:

  • Identifying demand patterns and determining the factors that drive energy load
  • Response behaviour of demand response and how to influence peak demand
  • Onboarding and integrating behind the meter storage and renewables with the grid

As utilities push towards the delivery of new services based on customer energy demand realities, the role of grid edge data analytics becomes increasingly important. What is at stake here is not just the operational efficiency and the resilience of the distributed generation network but also the opportunity to be a part of the consumer side energy revolution.

This webinar is part of our 'Utility Data Analytics' In Focus track.



The new Era of Asset Management is coming. Are you prepared?

Broadcast Date: Tue 04 Oct 10:00 UTC


Join this webcast to learn how your organisation could also benefit by using real-time operational data from across the enterprise to help drive business transformation and innovation within your organisation.




  • Miguel Chavero

    Power and Utilities Industry Principal for EMEA


Aging infrastructure, integrating renewables into the grid, exploiting new smart grid technologies & devices and adapting to increasing environmental regulations while continuing to maintain the highest levels of service in the most efficient and cost effective manner are just some of the many challenges that the global electrical power Transmission and Distribution industry faces in the years ahead.

Miguel Chavero will be presenting the best asset management practices from leading T&D organizations.

Watch this webinar to learn how they:

  • Adopt new technologies and strategies to keep up with the demands being placed upon their businesses
  • Implement “Smart” data driven Asset Management initiatives
  • Reduce O&M costs
  • Become more agile and competitive


Driving Engagement and Market Share with Consumer Behavioural Analytics

Broadcast Date: Wed 05 Oct 13:00 UTC


Join this webinar to hear how data analytics will help you understand customer behaviour, solve the business critical issue of customer acquisition, manage churn and optimise cross-selling and up-selling.




  • David Elve

    Executive Vice President & Chief Marketing Officer
  • Alessandro Pierro

    Responsible for Data Science (Market Analysis and Segmentation Unit)
  • Mark Podorsky

    Director – Information Governance & Partnerships


Data analytics is transforming the way utilities are engaging with their customers and energy consumers at large. Join this webinar to hear how data analytics will help you understand customer behaviour (online and offline) and solve the business critical issues of;

  • Customer acquisition
  • Managing customer churn
  • Cross-selling and up-selling products and services

From segmentation to real time messaging, data analytics can help drive value on the engagement plain. How to engage customers (existing and potential)? What are the moments that matter? How do you build relationships and align services and products? How do you showcase the value you provide?

This webinar is part of our 'Utility Data Analytics' In Focus track.



Improve Your Operational Efficiency and Grid Planning with Analytics, Today!

Broadcast Date: Fri 07 Oct 10:00 UTC


Analytics is valuable in every phase of the smart meter life cycle. Learn how distribution system operators (DSOs) can utilize cloud based analytics to improve their operational efficiency and make better investment decisions.




  • Jarkko Jukarainen

    Vice President, Business Development, Utilytics
  • Sami Niemelä

    Product Line Manager Utilytics


In this session, we will go through practical examples of how distribution system operators (DSOs) can utilize cloud based analytics to improve their operational efficiency and make better investment decisions.

Attendees of this webinar will discover;

  • How to reduce site visits and unplanned work on smart meter operations
  • How to get more return on investment from smart grids and what can be done to extend the life time of this
  • How to achieve the optimal investment strategy for future smart grids


Analytics is valuable in every phase of the smart meter lifecycle. In both the installation and communication phase, analytics minimizes the use of expensive labor. Installed meters will generate a large amount of data, and analytics will provide accurate real-time data so that utility providers can correctly bill their customers. And after a few years, when smart meters are at the end of their life cycles, analytics can extend that lifetime by validating their accuracy.

In addition to these benefits, analytics also enables capacity based tariffs and grid planning. This revenue shift can compensate for potential revenue stream reduction. In summary, analytics provides the hindsight, insight, and foresight that is necessary for operators to adapt to evolving network dynamics.



Webinar Speakers

Jean-Louis Coullon

Asset Performance Management Director

Manuel Avendaño

Key Manager of Emerging Technology, Smart Grid & Technology

Miquel Carbo

Solution Expert – Utilities Industry

Stefan Evers

Head of Department – Operational Excellence of Power Systems

David Gandee

Partner, Risk Assurance

Dr Gadi Solotorevsky

Revenue Guard CTO

Mike Rowling

Chief Technical Officer

Bill Jones

Director Smart Energy Solutions Program, Massachusetts

Jan-Willem Rombouts

Co-Founder

Lee Hamilton

Associate Product Developer

David Elve

Executive Vice President & Chief Marketing Officer

Alessandro Pierro

Responsible for Data Science (Market Analysis and Segmentation Unit)

Mark Podorsky

Director – Information Governance & Partnerships

Jarkko Jukarainen

Vice President, Business Development, Utilytics

Sami Niemelä

Product Line Manager Utilytics

Bruno Gapo

Head of Industry Value Engineering EMEA, Utilities

Bill Meehan, P.E

Director, Utility Solutions

Brian Baldwin

Electric and Gas Lead, Patterns and Practices

Miguel Chavero

Power and Utilities Industry Principal for EMEA

White Papers

Manifest Mind Presentation for Smart Grid Update: Data Management for Analytics for Utilities, Urbanization and the Role of Intelligent Analytics
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Advanced S&C Device Management and Data Analytics
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Effectively applying data analytics to improve your energy business case
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Unleash Your Energy Data
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Using energy data analytics to drive commercial customer engagement and savings
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Progress and Challenges on Asset Management for Future Smart Grids
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Case Studies

Effectively Applying Data Analytics to Improve Your Energy Businesscase
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Case Study – When data speaks about DR Events
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Enoro’s data hub solution reduces OPEX by 80%
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The Digital Energy System 4.0
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Audio Briefings