Improving customer retention and revenue to build long term value

Exploring new behaviour trends that retailers must respond to in order to retain customers and create new revenue streams

Recorded: 29 Aug 2018

Webinar Overview

Between collective switching, customer engagement expectations and energy-awareness, the model for customer management in utilities is changing radically.

Utilities and retailers must shift from providers to service companies in response.

For instance, be it on a large to a residential scale, consumers now have an expectation for utilities to engage with renewable generation.

To keep up with the consumer needs, retailers need to ensure new products and services are attractive and sustainable; the business models will need to shift accordingly.

But how do you bundle present and future products and how do you create new revenue streams? The focus must be on creating long term value for the end-user.  Ahead of European Utility Week’s new Energy Markets summit, we’ll discuss some of the key solutions emerging in energy retail.

Join this webinar featuring industry specialists, to learn more about:

  • New developments in customer engagement and behaviours and how they will impact your business.
  • How to create new revenue streams with long-term value.
  • The ways new technologies can both impact and improve energy retail opportunities.