Tata Power-DDL Interview at ASUW16 – Winning with Customer Care

Revenue losses due to theft is a big problem for utilities operating in over crowded urban environment. In this interview Ravindra Joshi, DGM, Head of Department, Special Consumer Group, Tata Power Delhi Distribution Limited (DDL) walks us through their holistic approach to customer care for the 15% customers who live in slums and the real dollar value of this effort.