Rick Mongeau, Sr. Vice President, Global Sales & Business Development, FirstFuel

FirstFuel’s Rick Mongeau talks to Engerati’s Carol Stimmel about how the company is working with energy suppliers in deregulated markets to prevent churn among business customers. Mongeau emphasises how utilities can use deep data analytics to shape customer communications and engagement. FirstFuel and Engerati have co-produced webinars and articles on the subject of data and managing customer relationships. See more at https://www.engerati.com/companies/firstfuel-software/19531