James Robbins, Group IS Director/CIO, Northumbrian Water Limited

James Robbins, CIO of Northumbrian Water, explains to Engerati’s Carol Stimmel how the utility is using data and analytics to monitor and manage performance in supplying water to 5m customers. Robbins describes data as having an equivalent value to oil in delivering good customer service and high return to shareholders. Robbins also comments on Northumbrian Water’s innovative ‘power to poo’ project and how data advises on the water content of the waste sludge to ensure a high calorific gas can be extracted.