Gavin Roberts, Head of Strategy and Portfolio B2C/SME Customer Solutions, E.ON

Customer centricity is the focus of this interview between Engerati’s Sophia de Francesco and Gavin Roberts, Head of Strategy and Portfolio B2C/SME Customer Solutions at E.ON. Roberts describes how the European energy giant is “obsessed" with getting close to the customer. And the key to retaining customers? Creating a seamless experience that is simple and intuitive even if it means working with multiple partners to achieve it. Hear more E.ON interviews from European Utility Week 2016 https://www.youtube.com/watch?v=8fCGycVNypo

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