No one denies that utilities have faced—and continue to face—unprecedented challenges to their traditional business models in recent years: the rise of distributed energy resources, net-metering policies, stagnant demand and growing energy efficiency requirements.
But, in many ways, the rising customer culture for utilities (and the related technology that makes that culture possible) is coming to the rescue. This large-scale digital transformation is rippling across utility businesses.
While that can appear daunting on the surface, there are progressive utility innovators embracing the opportunity to open new revenue streams and better serve their customers—and that pool of progressive utilities grows every single day. What’s important to note about this digital industry transformation—it carries limitless potential and opportunities for synergy as those growing customer expectations meet the rise in data use and analytics, especially within your customer information systems (CIS).