All forms of retailing have changed more in the last 5 years than in the past 30 years, and utility retailers are now following this trend.
Customer experience is the differentiating factor customers look for from their utility retailer, and driving growth, loyalty and retention are crucial to attaining the best possible customer experience. Omni-channel is now the new “normal” expectation from customers, as is personalisation.
Customer expectations are continuing to rise and utility retailers will need to provide better integration between the physical and digital world.
In this presentation, experts at CGI explore new developments in the market, assessing what technologies and behaviours will impact utilities, and demonstrating how these changes can best be utilised to increase revenue and efficiency.
Founded in 1976, CGI is one of the largest IT and business process services providers in the world. Operating in hundreds of locations across the globe, CGI helps clients become customer-centric digital organizations.
CGI's mission is to deliver high-quality business and IT consulting, systems integration and transformational outsourcing services, complemented by more than 150 IP-based solutions, to support clients in transforming into digital enterprises end to end.
CGI works with clients around the world through a unique client proximity and best-fit global delivery model to accelerate their digital transformation, ensure on-time, within budget delivery, and drive competitive advantage in today’s increasingly digital world.
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