- A Week in Smart Metering

Smart Energy GB's study could help global energy suppliers to overcome consumer engagement hurdles, says Rose Bundock, content editor of
Published: Wed 15 Jul 2015

Smart Energy GB, the consumer body charged with bringing the UK public on board with smart electricity and gas meters, released an updated review this week of obstacles to the countrywide rollout. 

The aim of the consultation document was to highlight "audience characteristics that may act as barriers to realising the benefits of a smart meter".

The document breaks down the process of a consumer receiving a smart meter into five stages.

Interestingly, it highlights that once the consumer has heard the initial message about smart meters, either through mass media or from the utility itself, then made the decision to say yes to a smart meter, there are further hurdles to overcome.

The report highlights that some consumers may find "preparing for installation day a challenge, either practically or emotionally".

On the emotional side, the customer may feel uncomfortable having an installer in their home or by the fact that they don't understand the technology.

Although touchy-feely, this kind of change-management language is encouraging and a move in the right direction.

Global energy suppliers would do well to study this document to understand how to emphasise with their customers as they introduce new disruptive technologies.

More from

New York state utilities include meter pilots as part of Reforming the Energy Vision

In the US, major utilities in New York state are filing for permission to conduct pilot projects to increase customer involvement in reducing electricity consumption. National Grid has proposed three projects around the state including the deployment of advanced metering for residential and small commercial customers, reports RTO Insider.

Kepco bags Canada microgrid deal plus smart grid tech in deep space

Days after the Korea Smart Grid Association called for government support to promote the export potential of smart grid technology, the country's state-run power company Korea Electric Power Corpo (Kepco) has bagged a deal in North America.

Smart Energy GB uses video to highlight need for UK smart meters

In the UK, consumer campaign body Smart Energy GB is using video content as a medium to communicate its smart meter message to consumers. The body, set up in July 2014 to engage the UK public with the nationwide rollout of smart electricity and gas meters, launched the video on 1 April 2015 as a prank clip to stimulate interest in the benefit of smart meters in switching supplier.

Sensus and GE collaborate to create residential smart meter

Electric utilities in the US and Canada will have more options for delivering accurate, reliable and quality service to their customers, says a release by Sensus. This is due to the collaboration between Sensus and GE Digital Energy to integrate Sensus FlexNet communication technology into GE's existing I-210+c electric meter.

Smart Meter: Meters and More appoints test house

Meters and More today announced the appointment of CESI S.p.A as the first accredited test house for Meters and More products. The international association maintains and promotes the communication protocol Meters and More, that enables bidirectional data transfer in an Advanced Metering Infrastructure (AMI) system.