A story broke this past week that must make smart meter manufacturers want to drum their fists on their circuit boards in frustration.
Of a group of 20,000 utility employees surveyed in the US, the majority said they still rely on customer calls and SCADA to alert them to power outages
. And these are utilities WITH smart meters.
Admittedly this is a small sample and not truly representative of a whole country or industry, but it does raise the point that technology is only good when you know how to use it.
Most of us will never benefit from the full technological capabilities of our PCs or smart phones because it takes time and training to learn them. Is this true for utilities?
And the customer-side benefit of smart meters isn't being realised either as only 25% of utility staff questioned said they deploy the estimated time to restoration function to keep homeowners and businesses in the loop when the power goes off.
At a time when smart meters and their advantages are being strongly challenged, utilities should up their game and demonstrate to their critics the wow factor of using advanced metering for better service delivery and customer communication.
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