Retail Predictions for 2017 - Customer Centricity

‘If 2016 was the death of customer engagement perhaps 2017 will be the year of Customer Centricity’

Utilities around the world are fast realising that it isn't enough to engage customers. There is a demand for customer centric approaches, technologies and business models.

Energy retail is fast evolving and with increased competition the energy customer is rightfully becoming the centre of the discussion. Engerati has identified 3 key areas where energy retailers will focus on in 2017;

  • Customer and Consumer Data Analytics
  • Digital Engagement and User Interfaces
  • Smart Services and Business Models

From segmentation to real time messaging, data analytics can help drive value on the engagement plain. How to engage customers (existing and potential)? What are the moments that matter? How do you build relationships and align services and products? How do you showcase the value you provide?

Utilities are faced with the challenge to know more about their customers, to be more interactive and to offer smarter services in line with the wider trends of digitisation.

Engage with us in this track to get a sense for the technologies and services that will shape energy retail in 2017.

Live Webinars

Customer and Consumer Data Analytics - Getting closer with actionable insights

Broadcast Date: Wed 23 Nov 14:00 UTC


How will you effectively leverage data analytics & customer intelligence? How will you push the boundaries of energy retail behind the meter and into the consumers day to day lives? Join this webinar to find out more!




  • Henry Bailey

    Global Vice President of Utilities Industry Business Unit
  • Sophia de Francesco

    Content & Programme Manager


With the advent of connectivity, data hubs and the IoT, utilities are faced with steadily increasing stream of data. The challenge is no longer about how to access data but how to leverage data analytics effectively for customer customer intelligence.

In this webinar our panel of experts will walk you through technologies and approaches that are set to get you even closer to your customers. Themes to be covered include;

  • Embracing Behavioural Analytics
  • Central Data Hubs & Data Liberalisation
  • Contextual data and IoT feeds
  • Looking behind the meter

Join this webinar to get a sense of how data analytics will push the boundaries of energy retail behind the meter and into the consumers day to day lives.

This webinar is part of our "Energy Retail Predictions 2017" In Focus track on Engerati.



Driving digital engagement with customer centric interfaces - Killer Apps & IHDs

Broadcast Date: Tue 29 Nov 14:00 UTC


How can energy retailers grasp the capabilities and delivery of interactive displays? What is the secret sauce for maximum end-user adoption and engagement? Is there a place for In Home Displays (IHDs) in your energy retail toolkit? Join now and find out more!




  • Borys Tomala

    CEO
  • Fonger Ypma

    Manager Strategy & Portfolio at the Innovation & Ventures business unit
  • Sophia de Francesco

    Content & Programme Manager


With the advent of mobility and digital interfaces, apps have never been more relevant. Energy retailers are faced with the challenge of driving digital engagement strategies whilst avoiding the app store graveyard.

How can energy retailers grasp the capabilities and delivery of interactive displays? What is the secret sauce for maximum end-user adoption and engagement? Is there a place for In Home Displays (IHDs) in the utility toolkit?

In this webinar our panel of experts will look at end user trends, recent case studies and emerging technologies. Themes to be explored include;

  • End user interfaces and design
  • Data Security and Privacy
  • Interoperability and Connectivity

Join this webinar to get a sense of how interactive displays and apps for will move into the mainstream for energy retailers and their consumers.

This webinar is part of our "Energy Retail Predictions 2017" In Focus track on Engerati.



Energy Retailing Solution: How to use Digital Engagement to Unlock Customer Satisfaction and Growth

Broadcast Date: Wed 30 Nov 14:00 UTC


To gain a competitive advantage, major energy providers across Europe have already begun rolling out impactful digital engagement programmes. Join this webinar to learn how to capitalise on digital engagement to drive measurable business results.


  • Abbie Wesson

    Senior Delivery Manager, B2B Solutions
  • Erik Mazmanian

    Director, Product Marketing & Strategy


As energy retailers know, customers are increasingly used to the benefits of digital connectivity and they expect instant, personalised information at their fingertips.

Digitally engaged energy users are good news for utilities - who wouldn't want an engaged audience? But to ensure they're meeting customer expectations, utilities and retailers need to create an effective digital engagement strategy.

In response to this opportunity to gain a competitive edge and reaffirm business customer relationships with new and existing customers, major energy providers in France, Germany, the UK and across Europe have already begun rolling out impactful digital engagement programmes.

By leveraging customer intelligence, energy companies can deliver a digital engagement strategy that creates simple, targeted and impactful customer interactions at every touch point and through every communication channel.

In this webinar our panel of experts will discuss how to capitalize on digital engagement to drive measurable business results. You can expect to gain an understanding of how to:

  • Leverage the data you already have to deliver a digital engagement platform powered by customer intelligence
  • Address pain points in the business customer experience using digital engagement
  • Differentiate from competitors by delivering personalised energy management tools
  • Transform your acquisition and retention strategies using digital engagement

Join this webinar to learn how to leverage digital engagement to deliver an experience that surpasses expectations and increases energy customer satisfaction for the long term.

This live event forms part of Engerati’s "Energy Retail Predictions 2017" In Focus track.



Energy Retail 2.0 - Upgrading the utility business model with smart services

Broadcast Date: Fri 09 Dec 14:00 UTC


How do you maintain your retail value proposition in a digital era? What does the integration of smart services mean for your retail business? How will energy management impact your retail brand image? Are ESCos a challenge or is the business model an opportunity? Join this webinar to hear more!




  • Chris Russell

    Co-founder and Managing Director
  • Perry Stoneman

    Global Head of Utilities Sector
  • Sophia de Francesco

    Content & Programme Manager


The energy sector has remained unchanged for a century and has stood largely for a guarantee of supply. However the game is changing and in particular; digitisation, competition and distributed energy sources are forcing utilities, especially energy retailers, to adapt and diversify their products and services.

In this webinar our panel of experts will attempt to answer the above questions and more using case studies and insights from the field.

  • How do you maintain your value proposition in a digital era? 
  • What does the integration of smart services mean for your business?
  • How will energy management impact your brand image?
  • Are ESCos a challenge or is the business model an opportunity?

Join this webinar to get to grips with the changing face of the energy retail space and the increasing opportunity to white label various parts of the energy supply value chain.

This webinar is part of our "Energy Retail Predictions 2017" In Focus track on Engerati.



Webinar Speakers

Henry Bailey

Global Vice President of Utilities Industry Business Unit

Borys Tomala

CEO

Fonger Ypma

Manager Strategy & Portfolio at the Innovation & Ventures business unit

Chris Russell

Co-founder and Managing Director

Perry Stoneman

Global Head of Utilities Sector

Abbie Wesson

Senior Delivery Manager, B2B Solutions

Erik Mazmanian

Director, Product Marketing & Strategy

White Papers

Engage Your Business Customers with EnerNOC's Energy Intelligence Software
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Engaging Businesses in a New Era of Utility-Customer Relationships
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The Meter-to-Customer Challenge
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Flexibilities at Customers Premises: Nice Grid Prosumers
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Case Studies

Engaging business customers in competitive energy markets
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Using energy data analytics to drive commercial customer engagement and savings
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Digital Customer Centricity: A Requirement for Utilities
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